“Today, President Biden and Vice President Harris are launching ‘Time Is Money,’ a new governmentwide effort to crack down on all the ways that corporations—through excessive paperwork, hold times, and general aggravation—add unnecessary headaches and hassles to people’s days and degrade their quality of life. Americans are tired of being played for suckers, and President Biden and Vice President Harris are committed to addressing the pain points they face in their everyday lives. The Administration is already cracking down on junk fees—those hidden costs and surcharges in everything from travel to banking services – that hit people in their pocketbooks.”

“Now the Biden – Harris Administration is taking on the corporate practice of giving people the run around, wasting their precious time and money,” says the White House in a statement.

“Americans know these practices well: it’s being forced to wait on hold just to get the refund we’re owed; the hoops and hurdles to cancel a gym membership or subscription; the unnecessary complications of dealing with health insurance companies; the requirements to do in-person or by mail what could easily be done with a couple of clicks online; and confusing, lengthy, or manipulative forms that take unnecessary time and effort,” the statement continues before going into specifics like “Making it easier to cancel subscriptions and memberships,” “Ending airline runarounds by requiring automatic cash refunds,” “Allowing you to submit health claims online,” “Cracking down on customer service “doom loops,'” and “Limitations and shortcomings of customer service chatbots.”