An Orange County, Florida Uber driver is suing the company after a July 20th ride that should’ve only taken about 15 minutes ended up a harrowing nearly three hour ordeal in which the passenger held him at gunpoint, forced him to drive around to find a prostitute, then forced him into the backseat while the ex-con drove around to find another prostitute after discovering the first one they had found was trans, and finally ordering the driver out of the car and to strip down to his underwear and nearly executing him before driving off with the vehicle, WFTV reports.

The asshole, Richard Warren, faces charges of kidnapping and robbery and is being held at the Orange County Jail with no bond. The driver, who WFTV does not name in their report, is now suing Uber for failing to flag the ride, and that the company is supposed to have safety features in their software to recognize when a ride has gone wrong and automatically call for help… Or at the very least check in to see if the driver’s okay and not being held at gunpoint to find a hooker.

“Uber remains steadfast in our commitment to driver safety,” said an Uber spokesperson. “We continue to build updates in the app to help improve safety, including launching features like in-app audio recording, the ability to chat with a live safety agent, and rider verification measures. Our work to help ensure everyone has a safe and positive experience using the Uber platform never stops.”